New ways of learning

ROle- lead service designer

Client - RMIT University

The problem

Due the arrival of COVID-19 early in 2020, universities faced the unprecedented challenge to quickly mobilise their delivery experience into an online environment. The ramification this disruption created was impacting familiar ways of teaching and learning, and decreasing satisfaction in the experience of students, academics and staff at RMIT University.

The opportunity

To explore and understand pain points and opportunities on tertiary online education -with a focus on international students. The better understanding of both negative and positive aspects in the new learning environment to define the starting point to re-shape the the future of education.

The solution

The proposed solution included a set of recommendations including identified key themes -aspects to consider in the short term to balance the international student experience in a new world.

The project also delivered as a set recommendations and priority areas to consider in the middle and long term.

A set of infographics were also developed and distributed across the community to be used as a conversation starter to re-think and co-design the delivery of education post COVID19 era.

TEAM MOBILITY

Facing the challenge of working remotely with a team of academics, designers and students located in different countries, we set online tools that replaced wall boards and meetings, adapting user-centred methods to an online environment and to co-design solutions as part of a collaborative team.

Facing the challenge of working remotely with a team located in different countries, we set online tools that replaced wall boards and collaborative meetings, adapting user-centred methods to an online environment.

Project Outcomes

Several artefacts were developed targeting different internal stakeholders, including reports, infographics and project summaries that were circulated among the community.

As part of the project deliverables, this infographic summarise project objectives, findings and recommendations. — Research poster -Infographic that includes project objectives, findings and recommendations.

As part of the project deliverables, this visual mapping represents the set of recommendations as part of the project. — Infographic - The visual map represents the set of recommendations to be circulated to specific audiences.

Samples of project report pages. — Project report - A detail document including project process and approach, methods, findings, recommendations and implementation map.

User Experience (Copy)